Refund Policy

Effective date: August 16, 2026

For personal-care clients, clients may request an eligible send-back, including a change-of-mind send-back, during the 30 days following delivery. theordrueiy also offers exchanges through the process below.

Care: begin a send-back or exchange

Within this shopping service, request authorization prior to mailing. Include the product and its supplied components in an appropriate condition for review. We do not impose a restocking fee.

Care: send-back-label cost

As a care-store practice, send-back postage is the merchant’s responsibility. following approval, we provide a prepaid label at no cost whether the reason is preference, damage, defect, wrong product or a missing component.

Care: reimbursement review and timing

For transaction support, following the parcel reaches us, we examine the send-back and notify you of the outcome. An approved reimbursement goes back to the payment method originally used; allow a typical 5–10 business days from issuance for bank posting.

Care: Exchange handling

For personal-care clients, tell support whether you want a replacement. Availability is checked when the request is processed; if a direct exchange cannot be completed, we may reimbursement the original product and invite a new transaction.

Care: transaction cancellation

Within this shopping service, ask to cancel prior to shipment. If the transaction has already shipped, cancellation is no longer available and the send-back process above applies following delivery.

Care: products outside ordinary returns

As a care-store practice, ordinary discretionary returns exclude personalized products, clearance/Final Sale merchandise, gift cards, and intimate or hygiene-sensitive products once opened. A defect, damage, fulfillment error or missing component remains eligible for appropriate relief despite that list.

Care: How to reach the merchant

This page is issued by theordrueiy.

For transaction support, email: Support@theordrueiy.shop
Phone: 4239570536
Physical address: 54 Anchorage Rd, Warwick, RI 02889, United States

Care: return-cost and remedy summary

The free prepaid return label covers preference returns plus damaged, defective, incorrect or missing products. No restocking fee applies. Following receipt and inspection, an approved reimbursement reaches the original payment method; cancellation must be requested before shipment.