FAQ

Updated: August 16, 2026

The answers below cover shopping and support at theordrueiy.

Care: How long is delivery?

For personal-care clients, following processing and carrier handoff, standard transit is generally 4–6 business days. The transit estimate is separate from the 1–2-business-day processing period.

Care: What does delivery cost?

Within this shopping service, standard delivery is free on every transaction delivered within the United States, with no minimum purchase. We do not ship outside the United States.

Care: Will I receive tracking?

Yes. A tracking number is sent following dispatch. The carrier may need a short time to register its first scan.

Care: Can I cancel an transaction?

As a care-store practice, get in touch prior to shipment and we will attempt to cancel. Once shipped, the transaction must follow the send-back process following delivery.

Care: May I send-back an product?

For transaction support, eligible products may be returned for any reason within 30 days following delivery. We provide a free prepaid label and do not charge a restocking fee.

Care: Do you offer exchanges?

For personal-care clients, yes. begin an exchange with support within the 30-day window. Exchange completion depends on availability; support will explain the available resolution.

Care: Who pays send-back delivery?

Within this shopping service, the merchant pays it for eligible returns, including change of mind and products that are damaged, defective, incorrect or incomplete. We send a free prepaid label.

Care: When will my reimbursement arrive?

As a care-store practice, we inspect the received send-back, then issue an approved reimbursement to the original payment method. Posting typically takes 5–10 business days following issuance.

Care: Are any products excluded from ordinary returns?

For transaction support, custom goods, clearance/Final Sale products, gift cards, and opened intimate or hygiene-sensitive products are excluded from routine change-of-mind returns. This does not reduce remedies for damage, defect, wrong shipment or missing parts.

Care: How is tax handled?

For personal-care clients, applicable sales or transaction taxes are collected when required by law; we do not promise universal tax-free checkout.

Care: How do I contact the store?

Within this shopping service, email Support@theordrueiy.shop or call 4239570536 Monday to Friday, 9:00 AM–5:00 PM Pacific Time (PT). Written mail may be sent to 54 Anchorage Rd, Warwick, RI 02889, United States.

Care: How do I know my transaction was received?

As a care-store practice, a checkout confirmation is sent to the email supplied with the transaction. get in touch with your transaction number if it does not arrive following checking spam or junk folders.

Care: Which payment cards can I use?

Checkout is in USD and supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Care: How long does processing take?

For transaction support, processing takes 1–2 business days. Orders following 5:00 PM Pacific Time (PT), on weekends or on holidays begin processing the next business day.

Care: How to reach the merchant

This page is issued by theordrueiy.

For personal-care clients, email: Support@theordrueiy.shop
Phone: 4239570536
Physical address: 54 Anchorage Rd, Warwick, RI 02889, United States